Customer Support You Can Depend On
Our technical support team is committed to providing superior support and is available Monday to Friday, 9 am – 6 pm Mountain Standard Time. We typically answer inquiries within a couple of hours, and within one business day at most.
Knowledge Base
The DoJiggy Knowledge Base (KB) aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our platform.
Live Chat
Chat with a member of our team from the Contact Us page. Chat can be used for quick and simple queries. If we are not online, a support ticket will be created and our team will get back to you within 2 – 4 hours during normal business hours.
Support Requests
Submit a support request by logging into your administration area, and clicking on the “Submit Support Request” option located in the Help menu, or by emailing us at support (at) dojiggy.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team.
We’re committed to helping your organization thrive with our streamlined fundraising platform and world-class customer support.
24/7 Support
We also offer emergency and after-hours support for clients. Emergency support is a paid service and you will be billed for emergency 24/7 calls. Please note that this service is not for donors or organizational supporters – please contact your campaign administrator for support.
Please review our detailed technical support policy here.
DoJiggy tech support and customer service is amazing. Every time I’ve had a question or a problem, it has been addressed within hours. I really enjoy working with the team.— Anne R. – Friends of Ray School
